RETURNS POLICY
Vintage items, honest policy.
YOUR RIGHT TO CANCEL
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods — no reason needed. This applies to all items including vintage and second-hand pieces.
1. NOTIFY US
Email us within 14 days of receiving your order to let us know you'd like to cancel.
2. RETURN IT
You then have 14 days to return the item. Return postage is at your expense.
3. FULL REFUND
Once we receive the item, we'll refund the full purchase price — including standard delivery.
Key points:
- You have 14 days from delivery to tell us you want to cancel.
- You then have a further 14 days to return the item to us.
- Return postage is at your cost — we recommend using a tracked service.
- We'll refund the item price plus our standard delivery charge within 14 days of receiving the return.
- You are responsible for the item until it reaches us. It must arrive back in the same condition we sent it — we recommend using a tracked and insured delivery service. You are liable for any damage or loss during the return journey.
- If the item shows signs of handling beyond what's necessary to inspect it (the kind of handling you might do in a shop), we may deduct an amount from your refund to cover the diminished value.
DAMAGED IN TRANSIT
We take great care packing every order, and all parcels are sent with insurance cover for loss or damage during transit. If your item arrives damaged, we'll make it right — here's what to do:
1. PHOTOGRAPH
Take clear photos of the damaged item, the packaging, and any visible damage to the outer box.
2. EMAIL US
Send the photos and a description of the damage to us within 48 hours of delivery.
3. FULL REFUND
Once we've verified the damage and processed the insurance claim, you'll receive a full refund.
Important:
You must report any transit damage within 48 hours of delivery and provide photographic evidence of both the damaged item(s) and the packaging. We cannot process claims without this evidence, as it's required by the courier for insurance purposes.
NEED TO CANCEL OR MAKE A CLAIM?
Email us with your order details — whether you're exercising your right to cancel or reporting transit damage.
Contact UsIN SUMMARY
- →14-day cancellation right — cancel for any reason within 14 days of delivery (Consumer Contracts Regulations 2013).
- →Returns at your cost and risk — you cover return postage and you're responsible for the item arriving back safely and in the same condition. Use a tracked and insured service.
- →Diminished value — if the item is returned in worse condition than sent (beyond reasonable inspection), we may deduct from your refund proportionally.
- →Full refund — item price + standard delivery refunded within 14 days of receiving the return.
- →Transit damage — report within 48 hours with photo evidence. Covered by insurance. Full refund.